Privacy Policy

Why do we collect your personal data?

Most of the data we collect is for legitimate interests – “We have a genuine and legitimate reason and are not harming any of your rights and interests.”

We collect your data to process a booking, be this a ticketed visit to the Centre, an educational visit, a room or venue booking, birthday party, outreach workshop or other product or service provided by the National Space Centre. To create a contract, we require your personal date to comply with our contractual obligations.

For vital interests, we will ask for contact and medical information where it is necessary to safeguard your well-being, such as, special dietary/health requirements.

Our Curatorial team will collect data relating to the curation and conservation of the collection.

Our Marketing team will collect data to better understand our customers and to ensure the funds allocated by the charity are put to best use. This data collection will be carried out in a transparent way and this data is never shared with third party organisations.

The main areas we collect and use your data are:

The Marketing team also make use of profiling and screening methods to produce relevant communications and provide a better experience for our visitors.

To do this we may use additional external sources of data to increase and enhance the information we hold about you. This may include obtaining details of changes of address, date of birth, telephone numbers and other contact details, information related to your wealth, and consumption and demographic data generated through the MOSAIC geodemographic tool. It may also include information from public registers and other publicly available sources such as Companies House, newspapers and magazines.

If you do not wish your data to be used in any of the ways listed above or have questions about this then use the contact form on our Contact Us page.

How do we store your data?

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

All electronic forms that request financial data will use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers.

If you use a credit card we will pass your credit card details securely to our payment provider (Verifone and Worldpay). Other payment methods (e.g. ApplePay) are handled in a similar manner.

The National Space Centre complies with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council, and will never store card details.

Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.

We use online tools to process some of our data, for example email marketing platforms and social media sites. This means that some of your data will be held outside of the EU but this is only data which you share with us explicitly.

Use and Storage of Images

We process and securely store images to celebrate and promote our work. These images are captured for legitimate interest uses by the organisation.

You can ask us to remove an image at any time or revoke your consent by contacting [email protected] If you attend a large event at the Centre, you may be included in marketing photography. Signage will be in place to notify you of this upon arrival and you can request that you are not included at any point.

We may share images with organisations and partners outside of the EU as our work is globally recognised.

Do we share your data with third parties?

We only disclose information to third parties or individuals when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:

• If you have agreed that we may do so.
• When we use other companies to provide services on our behalf, e.g. processing, mailing or delivering orders, answering customers’ questions about products or services, sending mail and emails, customer analysis, assessment and profiling, when using auditors/advisors or processing credit/debit card payments.
• We may disclose aggregate statistics about our site visitors, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying information.
• If we run an event in partnership with other named organisations your details may need to be shared. We will be very clear what will happen to your data when you register.
• FanGo (PCI level 1) are our third party supplier for all Christmas Party bookings. They will store vital information regarding bookings.

And, we will never sell or rent your personal information to other organisations.

Our use of cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

• Make our website work as you’d expect
• Remember your settings during and between visits
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you

We do NOT use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties
• Pay sales commissions

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.