Essential Information

Following government guidelines the National Space Centre is opening its doors once again and we cannot wait to welcome you back.

Our team have been working tirelessly behind the scenes to make lots of changes to ensure your safety and that of our staff.

Below you should find the answers to all your questions. We ask that you spend some time acquainting yourself with the changes and making sure you have everything you need for the perfect day out.

Working together we can ensure a safe and enjoyable environment for all visitors and staff, as well as protecting the long-term future of the National Space Centre Charity.


For your safety

Book in Advance

Do NOT visit without booking in advance (including Annual Pass and Voucher holders)

If you feel unwell, please stay at home

If you feel unwell, please do not visit (we can reschedule visits for a future date)

Self Distance

Keep safe distancing in place at all times

Washing your hands

Wash your hands and use hand sanitiser stations as often as possible

Increased cleaning

Our staff are all fully trained to comply with government guidelines on increased and frequent cleaning

Contactless Payments Only

We are a cashless venue, so card and contactless payments only please (we do not accept Diners or American Express)

Wear a Face Mask

Under government guidelines it is now compulsory to wear a face covering in all museums. Science shows that wearing a face covering will help cut down the chances of sharing the virus.

Track and Trace

For Track and Trace purposes, the National Space Centre will securely store your data for a 21-day period. This will not be shared with any third-party organisations and ONLY used for emergency Track and Trace purposes.

FAQs

Why do I have to book in advance?

To help manage the safety of visitors and staff, we have reduced the capacity of the centre. Buying in advance is the only way to guarantee entry. If you have not booked in advance, please do NOT set out on your journey to visit us.

What happens if I book in advance, but feel ill on the day?

Obviously, the priority right now is your safety and that of other visitors and our staff. If you feel ill on the day of your visit, please stay at home. Contact us when you are able, email is always best, and let us know. We can change your booking to another date in the future.

I have an Annual Pass; how do I guarantee entry?

Each day we will allocate a number of our tickets for Annual Pass holders, however, you must book in advance to secure your place. To do this please visit our ANNUAL PASS BOOKINGS page at least three days prior to your visit (there is no cost to book a visit, but we need to manage numbers for safety). You will receive an email confirmation of your booking, which you must bring with you when you visit.

Do I have to wear a face covering?

Wearing face coverings is now compulsory under government guidelines and science shows that stopping the droplets sprayed into the air when infected people talk, cough or sneeze will help cut down the chances of sharing the virus. Face coverings must be worn during your visit. Full details of the law regarding this can be found on the government website – https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Are you selling face coverings on the day?

Yes, if you wish to purchase a face covering from us, we will have them available on a first come first served basis at the ticket desk. They are £1 each, which covers the price of us purchasing them from the supplier.

When I arrive are there any rules on parking?

A member of our Security team will be in the car park during peak arrival hours to assist you in finding the next available space. The car park fee is £3 per day and the machines are all offering contactless payment. You can also pay for parking online in advance when you purchase your day tickets.
I am coming by bike, is there a place to secure it during my visit?
Yes, there is a small bike rack at the top of the main entrance ramp, however, you will need to provide your own chain and lock. All bikes are left at the owner’s responsibility.

What time can I arrive from?

To manage queues safely, we are asking people to arrive at specific times that are linked to the Planetarium show you book. Earlier shows allow for earlier arrival and later shows are great for those people who want to arrive and stay later:

Planetarium TimeArrive at the Centre*
10.2010:00
11.2010:00
12.2011:00
13.2011:00
14.2012:00
15.2012:00
16.2012:30

Where do I go when I arrive?

Head towards the main entrance. We may ask you to remain in your vehicle upon arrival if we are busy but will try to keep any queues to a minimum. The main entrance is clearly marked with the astronaut statue. Please dress appropriately for the weather, sunshine is not guaranteed!

Staff at the ticketing desk will check your booking and allow entrance to the exhibition. They will be behind a Perspex screen and/or wearing PPE throughout this process. Please follow our 2m distance guidance.

Are you doing temperature checks?

No, we all run at slightly different temperatures, due to the way our bodies work. Long car journeys, running, bright sunshine or having just eaten a large meal will raise your temperature, so this is an unscientific way to allow or disallow entry. You have a responsibility to follow the current government guidelines and if you feel at all unwell, please do NOT visit (we can move your booking to another future date).

Why is the Centre operating “cashless” only transactions?

Contactless payments will help to protect visitors and staff from using equipment that may lead to cross contamination of the virus. We have significantly increased cleaning within the Centre and our focus will be on any interactive elements of the exhibition. Taking payment systems out of this process allows our team to focus on the cleaning of the vital areas and services.

Are the lifts in the Rocket Tower open?

Yes, there is access to all floors, however, as the lift cars are 2m in length we shall be restricting each journey to one family at a time, with staff present to assist if necessary. Please give priority to those in wheelchairs or with mobility needs. Don’t forget, we do have stairs to each floor and the views of the city are really amazing on each landing.

Do you have hand sanitiser stations around the building?

Yes, situated throughout the exhibition and café, shop, toilets, exit and entrances are hand sanitiser stations. Please use these throughout your visit.

Are any of the interactive elements of the exhibition closed?

We have fully risk assessed the Centre, exhibition elements and activities in light of the Covid-19 virus. Due to these safety checks we have made the decision to temporarily close the following:

> Gagarin Experience – Vostok capsule in the Rocket Tower